Terms and Conditions

It is important to read and understand the Terms and Conditions before using our products or this website. By using this website and any materials contained within, including videos, you are agreeing to be bound by the terms and conditions. If you do not agree to this, please do not use this website or any materials within.

Please note:

  • Prices are subject to change without notice.

  • Orders are subject to availability.

  • This is a natural product with natural ingredients. There may be colour differences between batches so please check the colour carefully before use.

  • Our colours in real life may be different to how they appear on your computer, so please contact us to discuss colour choices, or to obtain one of our hand painted colour charts.

  • It is the responsibility of the customer to store the product in a suitable, dry and safe environment. The Patina Factory Pty Ltd will not take any responsibility for products stored in unsuitable environments.

  • It is extremely important to follow directions, including directions on safety such as using correct personal protection equipment and instructions on action in case of contact with skin / eyes or ingestion.

Refunds and Returns

If your product is faulty or the colour is not what you ordered we will replace it, however we will not offer a refund. Please contact The Patina Factory as soon as practicable.

Product Disclaimer

The Patina Factory accepts no responsibility or liability for damage or injury resulting from the application, use or handling of its products. It is recommended that you seek professional advice if you have any concerns or questions regarding the use of this product.

 Copyright

This website is protected by copyright laws, and the Patina Factory does not give permission to transfer the copyright of any confidential materials on this website, or about our products.

Delivery Terms and Conditions

If your product is lost or damaged in transit, please contact The Patina Factory as soon as practicable. The Patina Factory is not responsible for events or loss or damage beyond our reasonable control.

Website Disclaimer

The Patina Factory has prepared this website for general information purposes only. The Patina Factory does not warrant the accuracy or completeness of any information included on, or displayed through (including links), this website. By using this website, you are acknowledging that you are not relying on any information, advice, or videos contained on this website. We are paint manufacturers and are not expert in giving advice on the use of paint, or primers, and by using our product or website you acknowledge that any statement is general in nature and cannot be relied upon, and is without any representation or warranty of any kind, either express or implied. The Patina Factory accepts no responsibility or liability arising from the use of our products, however caused. While the information on this website has been prepared with reasonable care, The Patina Factory accepts no responsibility or liability arising from the use of our products, however caused. We recommend that if you have any concerns or questions, you seek professional advice before using our products. The Patina Factory will not be liable under any circumstances for any damages arising from the use of this website our any of our products. The Patina Factory publishes information on this website that it believes to be accurate at the time of publishing, and is not liable for any direct or indirect losses or damage attributable to omissions, information being out of date, inaccurate, incomplete or deficient in anyway.

The Patina factory may provide links to other websites and if you use these websites, you agree that you are using them at your own risk and that you solely are responsible for taking precautions.

Privacy

We commit to protect your privacy

The Patina Factory Pty Ltd (ABN: 85676050016) recognises an individual’s right to privacy and understands that protecting and keeping your data confidential is important.

The personal information we collect

The type of personal information The Patina Factory may collect from you includes your name, contact details (email address, physical details, telephone number), bank account or credit card details, and other relevant information. This is only to be used in order to conduct business with you, including responding to queries, fulfilling order requests, keeping you informed about our products and services, and other activities relevant to us conducting business with you. We will only collect this information only if you provide it to us. We will take reasonable steps to protect this information. If you wish for us to delete your personal information, please advise us immediately.

Cookies and collection of anonymous information

We may use cookies when you access our website. This is not linked back to your personal identity, and can be disabled on your web browser, although this affect your functionality. In addition, when you visit our website, we may collect certain anonymous information including your IP address, however we will not use this information to identify you.

Direct marketing

We may send you direct marketing information and updates only if you have indicated that you wish to receive it. If, at any time, you wish to stop receiving this information, please use the Unsubscribe feature on the relevant email.

Contact or Complaints

If you have any questions regarding privacy or wish to make a complain over how we have handled your personal information, or wish to correct any of your personal information, please contact us via email page.